Alternative for the romanian vaccination platform
The Challenge
Goal
The task we received was redesigning Romania's national vaccination platform in order to make it easier to use and understand
Role
We worked together as the my team. We worked together on the research part of the project, gathering assumptions, hypotheses, information and conclusions.
The design part of the project was made individually, using all the information gathered in the research part.
Limitations
The project's deadline was set in four months after beginning.
Tools
Zoom, Miro, Google Meet, Google Forms, Calendly, Google's Calendar, Figma.
The Research
The first steps
Our first steps as a team were getting to know each other and clarifying our objective so that we could all work towards the same goal. During the beginning of the project, we also set a timeframe when we could meet every week and share our tasks.
Assumptions
During our first research meetings, used the official platform to create assumptions.
Hypotheses
The very next step was transforming our assumptions into hypotheses.
Methods
In order to validate that our assumptions are indeed what the users need, we conducted a research. We used qualitative and quantitative research to understand the needs of the users. We created a survey using Google Forms which we distributed on Facebook groups, Reddit and throughout our network.
Based on the survey results we selected users that were willing to discuss about their experience and we conducted semi-structured interviews with them.
The structure of the survey
The survey was designed in order to collect both quantitative and qualitative data. We had 12 multiple choice questions and 4 questions with open answers. We had 69 responses and the average completion time was 10 minutes.
The structure of the interview
After the completion of the survey, we contacted the chosen participants that expressed their willingness to be contacted for further information.
We composed a warm email inviting the users and giving them a time frame that was comfortable for them, using Calendy.
The interviews lasted between 35-50 minutes, there were 22 questions that we asked the user and we met on Google Meet.
Data Analisys - Quantitative Data
Data Analisys - Qualitative Data
We used 2 open questions and asked the participants to describe their experience in using the platform ( scheduling/ informing ) and what would they change in order to make their experience a better one.
Interview conclusions
Together with the user interviews, four other users agreed to help us with usability testing. From the quantitative data, qualitative data and the testing, our conclusions were the following:
- The colors are well chosen
- The platform runs well
- The scheduling process is fast and easy
- The design is simple
- The users feel safe with adding their personal information on the platform
- The term "Beneficiar" was confusing to some people while the rest found it intuitive (The ones that found it confusing came from the medical field)
- The waiting process seemed ambiguous
- The users did not want to have to use video tutorials to be able to schedule their vaccines
- The users were confused by the map displaying the vaccination centres, they could not create an appointment, only view the centres (the actual buttons for signing up were below the map)
- The users were confused after selecting the first dose since the site jumped to the second dose with no visual indicators
- The calendar did not use the first available date
- The main function used was the scheduling
- The users expected the "Programeaza-te" button to direct them to the register/login page
Designing the prototype
Wireframes
The project was started using wireframes that were later on turned into a high-fidelity prototype.
The wireframing and prototyping tool used was Figma.
The prototype can be accessed by clicking the header above.
The same colors and chromatics have been kept.
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The main page is now a menu rather than an informational page, since research showed the main function is the scheduling one.
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The login process has been kept pretty much the same since the users considered it to be easy and understandable.
What's next?
The work doesn't stop here. In the future, there are more iterations to come based on testing the prototype.
Furthermore, the informational pages will be implemented.
Diacritics and fonts are still a work in progress so they will be a focus on the future iterations.
